Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
K0
Kavitha 00221
VM0000221Silvermember221@example.test · +601110000221 · Preferred outlet: OPLUMO Outlet 1
New JoinerHigh Value
Consent Status
Opted In
Points Balance
1,980
Current loyalty balance
Lifetime Spend
RM 2,475
Across 26 visits
Total Visits
26
Since 2025-02-12
Average Order Value
RM 111
Member AOV
Preferred Outlet
OPLUMO Outlet 1
Most visited location
Last Visit
154d
2026-05-08
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Silver tier
Membership & rewards
Silver member
1,980 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-05-08 · OPLUMO Outlet 1
Outlet purchase
2026-04-26 · Member activity · RM 83.25
App session
2026-04-14 · OPLUMO Outlet 1
Points credited
2026-04-02 · Member activity · RM 94.35
Win-back campaign delivered
2026-03-21 · OPLUMO Outlet 1
Outlet purchase
2026-03-09 · Member activity · RM 105.45
Points credited
2026-02-25 · OPLUMO Outlet 1
Outlet purchase
2026-02-13 · Member activity · RM 116.55