Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
A2
Aiman 22080
VM0022080Platinummember22080@example.test · +601110022080 · Preferred outlet: OPLUMO Outlet 15
High ValueWeekend
Consent Status
Opted Out
Points Balance
4,938
Current loyalty balance
Lifetime Spend
RM 6,173
Across 39 visits
Total Visits
39
Since 2024-09-11
Average Order Value
RM 145
Member AOV
Preferred Outlet
OPLUMO Outlet 15
Most visited location
Last Visit
74d
2026-07-27
App Status
Not Installed
OPLUMO App relationship
Member Status
At Risk
Platinum tier
Membership & rewards
Platinum member
4,938 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NotePrefers weekend visits
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-07-27 · OPLUMO Outlet 15
Outlet purchase
2026-07-15 · Member activity · RM 108.75
App session
2026-07-03 · OPLUMO Outlet 15
Points credited
2026-06-21 · Member activity · RM 123.25
Win-back campaign delivered
2026-06-09 · OPLUMO Outlet 15
Outlet purchase
2026-05-28 · Member activity · RM 137.75
Points credited
2026-05-16 · OPLUMO Outlet 15
Outlet purchase
2026-05-04 · Member activity · RM 152.25