Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S0
Sarah 02203
VM0002203Silvermember2203@example.test · +601110002203 · Preferred outlet: OPLUMO Outlet 11
WeekendApp User
Consent Status
Opted In
Points Balance
1,208
Current loyalty balance
Lifetime Spend
RM 1,510
Across 29 visits
Total Visits
29
Since 2024-12-28
Average Order Value
RM 45
Member AOV
Preferred Outlet
OPLUMO Outlet 11
Most visited location
Last Visit
146d
2026-05-16
App Status
Not Installed
OPLUMO App relationship
Member Status
Dormant
Silver tier
Membership & rewards
Silver member
1,208 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-05-16 · OPLUMO Outlet 11
Outlet purchase
2026-05-04 · Member activity · RM 33.75
App session
2026-04-22 · OPLUMO Outlet 11
Points credited
2026-04-10 · Member activity · RM 38.25
Win-back campaign delivered
2026-03-29 · OPLUMO Outlet 11
Outlet purchase
2026-03-17 · Member activity · RM 42.75
Points credited
2026-03-05 · OPLUMO Outlet 11
Outlet purchase
2026-02-21 · Member activity · RM 47.25