Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
K2
Kavitha 22013
VM0022013Silvermember22013@example.test · +601110022013 · Preferred outlet: OPLUMO Outlet 16
New JoinerHigh Value
Consent Status
Opted In
Points Balance
1,979
Current loyalty balance
Lifetime Spend
RM 2,474
Across 34 visits
Total Visits
34
Since 2025-02-07
Average Order Value
RM 66
Member AOV
Preferred Outlet
OPLUMO Outlet 16
Most visited location
Last Visit
15d
2026-09-24
App Status
Installed
OPLUMO App relationship
Member Status
Active
Silver tier
Membership & rewards
Silver member
1,979 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-09-24 · OPLUMO Outlet 16
Outlet purchase
2026-09-12 · Member activity · RM 49.50
App session
2026-08-31 · OPLUMO Outlet 16
Points credited
2026-08-19 · Member activity · RM 56.10
Win-back campaign delivered
2026-08-07 · OPLUMO Outlet 16
Outlet purchase
2026-07-26 · Member activity · RM 62.70
Points credited
2026-07-14 · OPLUMO Outlet 16
Outlet purchase
2026-07-02 · Member activity · RM 69.30