Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
A0
Arun 02200
VM0002200Goldmember2200@example.test · +601110002200 · Preferred outlet: OPLUMO Outlet 8
High ValueWeekend
Consent Status
Opted In
Points Balance
3,235
Current loyalty balance
Lifetime Spend
RM 4,044
Across 39 visits
Total Visits
39
Since 2024-06-19
Average Order Value
RM 121
Member AOV
Preferred Outlet
OPLUMO Outlet 8
Most visited location
Last Visit
158d
2026-05-04
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Gold tier
Membership & rewards
Gold member
3,235 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-05-04 · OPLUMO Outlet 8
Outlet purchase
2026-04-22 · Member activity · RM 90.75
App session
2026-04-10 · OPLUMO Outlet 8
Points credited
2026-03-29 · Member activity · RM 102.85
Win-back campaign delivered
2026-03-17 · OPLUMO Outlet 8
Outlet purchase
2026-03-05 · Member activity · RM 114.95
Points credited
2026-02-21 · OPLUMO Outlet 8
Outlet purchase
2026-02-09 · Member activity · RM 127.05