Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S2
Sarah 21991
VM0021991Membermember21991@example.test · +601110021991 · Preferred outlet: OPLUMO Outlet 11
Birthday SoonLunch
Consent Status
Opted Out
Points Balance
833
Current loyalty balance
Lifetime Spend
RM 1,042
Across 37 visits
Total Visits
37
Since 2024-11-13
Average Order Value
RM 25
Member AOV
Preferred Outlet
OPLUMO Outlet 11
Most visited location
Last Visit
47d
2026-08-23
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Member tier
Membership & rewards
Member member
833 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-08-23 · OPLUMO Outlet 11
Outlet purchase
2026-08-11 · Member activity · RM 18.75
App session
2026-07-30 · OPLUMO Outlet 11
Points credited
2026-07-18 · Member activity · RM 21.25
Win-back campaign delivered
2026-07-06 · OPLUMO Outlet 11
Outlet purchase
2026-06-24 · Member activity · RM 23.75
Points credited
2026-06-12 · OPLUMO Outlet 11
Outlet purchase
2026-05-31 · Member activity · RM 26.25