Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
K2
Kavitha 21977
VM0021977Silvermember21977@example.test · +601110021977 · Preferred outlet: OPLUMO Outlet 14
FamilyDelivery
Consent Status
Opted In
Points Balance
1,396
Current loyalty balance
Lifetime Spend
RM 1,746
Across 14 visits
Total Visits
14
Since 2025-09-14
Average Order Value
RM 138
Member AOV
Preferred Outlet
OPLUMO Outlet 14
Most visited location
Last Visit
156d
2026-05-06
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Silver tier
Membership & rewards
Silver member
1,396 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-05-06 · OPLUMO Outlet 14
Outlet purchase
2026-04-24 · Member activity · RM 103.50
App session
2026-04-12 · OPLUMO Outlet 14
Points credited
2026-03-31 · Member activity · RM 117.30
Win-back campaign delivered
2026-03-19 · OPLUMO Outlet 14
Outlet purchase
2026-03-07 · Member activity · RM 131.10
Points credited
2026-02-23 · OPLUMO Outlet 14
Outlet purchase
2026-02-11 · Member activity · RM 144.90