Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
WJ
Wei Jian 21962
VM0021962Goldmember21962@example.test · +601110021962 · Preferred outlet: OPLUMO Outlet 16
LunchNew Joiner
Consent Status
Opted In
Points Balance
4,604
Current loyalty balance
Lifetime Spend
RM 5,756
Across 43 visits
Total Visits
43
Since 2024-04-23
Average Order Value
RM 153
Member AOV
Preferred Outlet
OPLUMO Outlet 16
Most visited location
Last Visit
143d
2026-05-19
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Gold tier
Membership & rewards
Gold member
4,604 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-05-19 · OPLUMO Outlet 16
Outlet purchase
2026-05-07 · Member activity · RM 114.75
App session
2026-04-25 · OPLUMO Outlet 16
Points credited
2026-04-13 · Member activity · RM 130.05
Win-back campaign delivered
2026-04-01 · OPLUMO Outlet 16
Outlet purchase
2026-03-20 · Member activity · RM 145.35
Points credited
2026-03-08 · OPLUMO Outlet 16
Outlet purchase
2026-02-24 · Member activity · RM 160.65