Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
A2
Aiman 21960
VM0021960Goldmember21960@example.test · +601110021960 · Preferred outlet: OPLUMO Outlet 14
High ValueWeekend
Consent Status
Opted In
Points Balance
2,941
Current loyalty balance
Lifetime Spend
RM 3,677
Across 30 visits
Total Visits
30
Since 2025-01-21
Average Order Value
RM 124
Member AOV
Preferred Outlet
OPLUMO Outlet 14
Most visited location
Last Visit
104d
2026-06-27
App Status
Not Installed
OPLUMO App relationship
Member Status
Dormant
Gold tier
Membership & rewards
Gold member
2,941 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NotePrefers weekend visits
Recent activity
Member timeline
Win-back campaign delivered
2026-06-27 · OPLUMO Outlet 14
Outlet purchase
2026-06-15 · Member activity · RM 93.00
App session
2026-06-03 · OPLUMO Outlet 14
Points credited
2026-05-22 · Member activity · RM 105.40
Win-back campaign delivered
2026-05-10 · OPLUMO Outlet 14
Outlet purchase
2026-04-28 · Member activity · RM 117.80
Points credited
2026-04-16 · OPLUMO Outlet 14
Outlet purchase
2026-04-04 · Member activity · RM 130.20