Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S2
Sarah 21955
VM0021955Membermember21955@example.test · +601110021955 · Preferred outlet: OPLUMO Outlet 9
WeekendApp User
Consent Status
Opted In
Points Balance
764
Current loyalty balance
Lifetime Spend
RM 956
Across 22 visits
Total Visits
22
Since 2025-05-18
Average Order Value
RM 48
Member AOV
Preferred Outlet
OPLUMO Outlet 9
Most visited location
Last Visit
131d
2026-05-31
App Status
Not Installed
OPLUMO App relationship
Member Status
Dormant
Member tier
Membership & rewards
Member member
764 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-05-31 · OPLUMO Outlet 9
Outlet purchase
2026-05-19 · Member activity · RM 36.00
App session
2026-05-07 · OPLUMO Outlet 9
Points credited
2026-04-25 · Member activity · RM 40.80
Win-back campaign delivered
2026-04-13 · OPLUMO Outlet 9
Outlet purchase
2026-04-01 · Member activity · RM 45.60
Points credited
2026-03-20 · OPLUMO Outlet 9
Outlet purchase
2026-03-08 · Member activity · RM 50.40