Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S2
Sarah 21931
VM0021931Membermember21931@example.test · +601110021931 · Preferred outlet: OPLUMO Outlet 2
WeekendApp User
Consent Status
Opted In
Points Balance
207
Current loyalty balance
Lifetime Spend
RM 260
Across 2 visits
Total Visits
2
Since 2026-07-24
Average Order Value
RM 114
Member AOV
Preferred Outlet
OPLUMO Outlet 2
Most visited location
Last Visit
59d
2026-08-11
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Member tier
Membership & rewards
Member member
207 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-08-11 · OPLUMO Outlet 2
Outlet purchase
2026-07-30 · Member activity · RM 85.50
App session
2026-07-18 · OPLUMO Outlet 2
Points credited
2026-07-06 · Member activity · RM 96.90
Win-back campaign delivered
2026-06-24 · OPLUMO Outlet 2
Outlet purchase
2026-06-12 · Member activity · RM 108.30
Points credited
2026-05-31 · OPLUMO Outlet 2
Outlet purchase
2026-05-19 · Member activity · RM 119.70