Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
H0
Hakim 02192
VM0002192Goldmember2192@example.test · +601110002192 · Preferred outlet: OPLUMO Outlet 17
High ValueWeekend
Consent Status
Opted In
Points Balance
3,098
Current loyalty balance
Lifetime Spend
RM 3,873
Across 39 visits
Total Visits
39
Since 2024-07-01
Average Order Value
RM 122
Member AOV
Preferred Outlet
OPLUMO Outlet 17
Most visited location
Last Visit
146d
2026-05-16
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Gold tier
Membership & rewards
Gold member
3,098 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-05-16 · OPLUMO Outlet 17
Outlet purchase
2026-05-04 · Member activity · RM 91.50
App session
2026-04-22 · OPLUMO Outlet 17
Points credited
2026-04-10 · Member activity · RM 103.70
Win-back campaign delivered
2026-03-29 · OPLUMO Outlet 17
Outlet purchase
2026-03-17 · Member activity · RM 115.90
Points credited
2026-03-05 · OPLUMO Outlet 17
Outlet purchase
2026-02-21 · Member activity · RM 128.10