Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
WJ
Wei Jian 21902
VM0021902Membermember21902@example.test · +601110021902 · Preferred outlet: OPLUMO Outlet 7
App UserFamily
Consent Status
Opted In
Points Balance
587
Current loyalty balance
Lifetime Spend
RM 734
Across 27 visits
Total Visits
27
Since 2025-04-06
Average Order Value
RM 33
Member AOV
Preferred Outlet
OPLUMO Outlet 7
Most visited location
Last Visit
83d
2026-07-18
App Status
Not Installed
OPLUMO App relationship
Member Status
At Risk
Member tier
Membership & rewards
Member member
587 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-07-18 · OPLUMO Outlet 7
Outlet purchase
2026-07-06 · Member activity · RM 24.75
App session
2026-06-24 · OPLUMO Outlet 7
Points credited
2026-06-12 · Member activity · RM 28.05
Win-back campaign delivered
2026-05-31 · OPLUMO Outlet 7
Outlet purchase
2026-05-19 · Member activity · RM 31.35
Points credited
2026-05-07 · OPLUMO Outlet 7
Outlet purchase
2026-04-25 · Member activity · RM 34.65