Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
A2
Aiman 21792
VM0021792Goldmember21792@example.test · +601110021792 · Preferred outlet: OPLUMO Outlet 16
High ValueWeekend
Consent Status
Opted In
Points Balance
3,469
Current loyalty balance
Lifetime Spend
RM 4,337
Across 21 visits
Total Visits
21
Since 2025-08-09
Average Order Value
RM 166
Member AOV
Preferred Outlet
OPLUMO Outlet 16
Most visited location
Last Visit
66d
2026-08-04
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Gold tier
Membership & rewards
Gold member
3,469 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NotePrefers weekend visits
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-08-04 · OPLUMO Outlet 16
Outlet purchase
2026-07-23 · Member activity · RM 124.50
App session
2026-07-11 · OPLUMO Outlet 16
Points credited
2026-06-29 · Member activity · RM 141.10
Win-back campaign delivered
2026-06-17 · OPLUMO Outlet 16
Outlet purchase
2026-06-05 · Member activity · RM 157.70
Points credited
2026-05-24 · OPLUMO Outlet 16
Outlet purchase
2026-05-12 · Member activity · RM 174.30