Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
K0
Kavitha 02177
VM0002177Goldmember2177@example.test · +601110002177 · Preferred outlet: OPLUMO Outlet 2
FamilyDelivery
Consent Status
Opted Out
Points Balance
3,322
Current loyalty balance
Lifetime Spend
RM 4,154
Across 42 visits
Total Visits
42
Since 2024-05-28
Average Order Value
RM 98
Member AOV
Preferred Outlet
OPLUMO Outlet 2
Most visited location
Last Visit
126d
2026-06-05
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Gold tier
Membership & rewards
Gold member
3,322 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-06-05 · OPLUMO Outlet 2
Outlet purchase
2026-05-24 · Member activity · RM 73.50
App session
2026-05-12 · OPLUMO Outlet 2
Points credited
2026-04-30 · Member activity · RM 83.30
Win-back campaign delivered
2026-04-18 · OPLUMO Outlet 2
Outlet purchase
2026-04-06 · Member activity · RM 93.10
Points credited
2026-03-25 · OPLUMO Outlet 2
Outlet purchase
2026-03-13 · Member activity · RM 102.90