Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
H0
Hakim 02168
VM0002168Silvermember2168@example.test · +601110002168 · Preferred outlet: OPLUMO Outlet 10
High ValueWeekend
Consent Status
Opted Out
Points Balance
1,622
Current loyalty balance
Lifetime Spend
RM 2,028
Across 37 visits
Total Visits
37
Since 2024-07-09
Average Order Value
RM 44
Member AOV
Preferred Outlet
OPLUMO Outlet 10
Most visited location
Last Visit
174d
2026-04-18
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Silver tier
Membership & rewards
Silver member
1,622 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-04-18 · OPLUMO Outlet 10
Outlet purchase
2026-04-06 · Member activity · RM 33.00
App session
2026-03-25 · OPLUMO Outlet 10
Points credited
2026-03-13 · Member activity · RM 37.40
Win-back campaign delivered
2026-03-01 · OPLUMO Outlet 10
Outlet purchase
2026-02-17 · Member activity · RM 41.80
Points credited
2026-02-05 · OPLUMO Outlet 10
Outlet purchase
2026-01-24 · Member activity · RM 46.20