Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S2
Sarah 21679
VM0021679Membermember21679@example.test · +601110021679 · Preferred outlet: OPLUMO Outlet 5
Birthday SoonLunch
Consent Status
Opted In
Points Balance
305
Current loyalty balance
Lifetime Spend
RM 381
Across 10 visits
Total Visits
10
Since 2025-12-03
Average Order Value
RM 37
Member AOV
Preferred Outlet
OPLUMO Outlet 5
Most visited location
Last Visit
148d
2026-05-14
App Status
Not Installed
OPLUMO App relationship
Member Status
Dormant
Member tier
Membership & rewards
Member member
305 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-05-14 · OPLUMO Outlet 5
Outlet purchase
2026-05-02 · Member activity · RM 27.75
App session
2026-04-20 · OPLUMO Outlet 5
Points credited
2026-04-08 · Member activity · RM 31.45
Win-back campaign delivered
2026-03-27 · OPLUMO Outlet 5
Outlet purchase
2026-03-15 · Member activity · RM 35.15
Points credited
2026-03-03 · OPLUMO Outlet 5
Outlet purchase
2026-02-19 · Member activity · RM 38.85