Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
H2
Hakim 21656
VM0021656Membermember21656@example.test · +601110021656 · Preferred outlet: OPLUMO Outlet 16
High ValueWeekend
Consent Status
Opted In
Points Balance
126
Current loyalty balance
Lifetime Spend
RM 158
Across 2 visits
Total Visits
2
Since 2026-06-02
Average Order Value
RM 105
Member AOV
Preferred Outlet
OPLUMO Outlet 16
Most visited location
Last Visit
111d
2026-06-20
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Member tier
Membership & rewards
Member member
126 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-06-20 · OPLUMO Outlet 16
Outlet purchase
2026-06-08 · Member activity · RM 78.75
App session
2026-05-27 · OPLUMO Outlet 16
Points credited
2026-05-15 · Member activity · RM 89.25
Win-back campaign delivered
2026-05-03 · OPLUMO Outlet 16
Outlet purchase
2026-04-21 · Member activity · RM 99.75
Points credited
2026-04-09 · OPLUMO Outlet 16
Outlet purchase
2026-03-28 · Member activity · RM 110.25