Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S2
Sarah 21631
VM0021631Membermember21631@example.test · +601110021631 · Preferred outlet: OPLUMO Outlet 8
Birthday SoonLunch
Consent Status
Opted In
Points Balance
300
Current loyalty balance
Lifetime Spend
RM 375
Across 10 visits
Total Visits
10
Since 2025-11-06
Average Order Value
RM 35
Member AOV
Preferred Outlet
OPLUMO Outlet 8
Most visited location
Last Visit
175d
2026-04-17
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Member tier
Membership & rewards
Member member
300 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-04-17 · OPLUMO Outlet 8
Outlet purchase
2026-04-05 · Member activity · RM 26.25
App session
2026-03-24 · OPLUMO Outlet 8
Points credited
2026-03-12 · Member activity · RM 29.75
Win-back campaign delivered
2026-02-28 · OPLUMO Outlet 8
Outlet purchase
2026-02-16 · Member activity · RM 33.25
Points credited
2026-02-04 · OPLUMO Outlet 8
Outlet purchase
2026-01-23 · Member activity · RM 36.75