Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
H2
Hakim 21608
VM0021608Membermember21608@example.test · +601110021608 · Preferred outlet: OPLUMO Outlet 2
High ValueWeekend
Consent Status
Opted In
Points Balance
714
Current loyalty balance
Lifetime Spend
RM 894
Across 23 visits
Total Visits
23
Since 2025-04-28
Average Order Value
RM 35
Member AOV
Preferred Outlet
OPLUMO Outlet 2
Most visited location
Last Visit
133d
2026-05-29
App Status
Not Installed
OPLUMO App relationship
Member Status
Dormant
Member tier
Membership & rewards
Member member
714 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-05-29 · OPLUMO Outlet 2
Outlet purchase
2026-05-17 · Member activity · RM 26.25
App session
2026-05-05 · OPLUMO Outlet 2
Points credited
2026-04-23 · Member activity · RM 29.75
Win-back campaign delivered
2026-04-11 · OPLUMO Outlet 2
Outlet purchase
2026-03-30 · Member activity · RM 33.25
Points credited
2026-03-18 · OPLUMO Outlet 2
Outlet purchase
2026-03-06 · Member activity · RM 36.75