Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
WJ
Wei Jian 21602
VM0021602Platinummember21602@example.test · +601110021602 · Preferred outlet: OPLUMO Outlet 13
LunchNew Joiner
Consent Status
Opted In
Points Balance
6,646
Current loyalty balance
Lifetime Spend
RM 8,308
Across 40 visits
Total Visits
40
Since 2024-10-30
Average Order Value
RM 178
Member AOV
Preferred Outlet
OPLUMO Outlet 13
Most visited location
Last Visit
7d
2026-10-02
App Status
Installed
OPLUMO App relationship
Member Status
Active
Platinum tier
Membership & rewards
Platinum member
6,646 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-10-02 · OPLUMO Outlet 13
Outlet purchase
2026-09-20 · Member activity · RM 133.50
App session
2026-09-08 · OPLUMO Outlet 13
Points credited
2026-08-27 · Member activity · RM 151.30
Win-back campaign delivered
2026-08-15 · OPLUMO Outlet 13
Outlet purchase
2026-08-03 · Member activity · RM 169.10
Points credited
2026-07-22 · OPLUMO Outlet 13
Outlet purchase
2026-07-10 · Member activity · RM 186.90