Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
A2
Arun 21580
VM0021580Silvermember21580@example.test · +601110021580 · Preferred outlet: OPLUMO Outlet 8
DeliveryBirthday Soon
Consent Status
Opted Out
Points Balance
1,086
Current loyalty balance
Lifetime Spend
RM 1,359
Across 14 visits
Total Visits
14
Since 2025-08-23
Average Order Value
RM 82
Member AOV
Preferred Outlet
OPLUMO Outlet 8
Most visited location
Last Visit
178d
2026-04-14
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Silver tier
Membership & rewards
Silver member
1,086 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-04-14 · OPLUMO Outlet 8
Outlet purchase
2026-04-02 · Member activity · RM 61.50
App session
2026-03-21 · OPLUMO Outlet 8
Points credited
2026-03-09 · Member activity · RM 69.70
Win-back campaign delivered
2026-02-25 · OPLUMO Outlet 8
Outlet purchase
2026-02-13 · Member activity · RM 77.90
Points credited
2026-02-01 · OPLUMO Outlet 8
Outlet purchase
2026-01-20 · Member activity · RM 86.10