Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
A2
Aiman 21564
VM0021564Silvermember21564@example.test · +601110021564 · Preferred outlet: OPLUMO Outlet 9
DeliveryBirthday Soon
Consent Status
Opted Out
Points Balance
1,663
Current loyalty balance
Lifetime Spend
RM 2,079
Across 14 visits
Total Visits
14
Since 2025-12-06
Average Order Value
RM 131
Member AOV
Preferred Outlet
OPLUMO Outlet 9
Most visited location
Last Visit
73d
2026-07-28
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Silver tier
Membership & rewards
Silver member
1,663 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NotePrefers weekend visits
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-07-28 · OPLUMO Outlet 9
Outlet purchase
2026-07-16 · Member activity · RM 98.25
App session
2026-07-04 · OPLUMO Outlet 9
Points credited
2026-06-22 · Member activity · RM 111.35
Win-back campaign delivered
2026-06-10 · OPLUMO Outlet 9
Outlet purchase
2026-05-29 · Member activity · RM 124.45
Points credited
2026-05-17 · OPLUMO Outlet 9
Outlet purchase
2026-05-05 · Member activity · RM 137.55