Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S2
Sarah 21547
VM0021547Goldmember21547@example.test · +601110021547 · Preferred outlet: OPLUMO Outlet 9
WeekendApp User
Consent Status
Opted In
Points Balance
2,422
Current loyalty balance
Lifetime Spend
RM 3,028
Across 45 visits
Total Visits
45
Since 2024-06-15
Average Order Value
RM 58
Member AOV
Preferred Outlet
OPLUMO Outlet 9
Most visited location
Last Visit
54d
2026-08-16
App Status
Not Installed
OPLUMO App relationship
Member Status
At Risk
Gold tier
Membership & rewards
Gold member
2,422 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-08-16 · OPLUMO Outlet 9
Outlet purchase
2026-08-04 · Member activity · RM 43.50
App session
2026-07-23 · OPLUMO Outlet 9
Points credited
2026-07-11 · Member activity · RM 49.30
Win-back campaign delivered
2026-06-29 · OPLUMO Outlet 9
Outlet purchase
2026-06-17 · Member activity · RM 55.10
Points credited
2026-06-05 · OPLUMO Outlet 9
Outlet purchase
2026-05-24 · Member activity · RM 60.90