Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S0
Sarah 02143
VM0002143Membermember2143@example.test · +601110002143 · Preferred outlet: OPLUMO Outlet 2
Birthday SoonLunch
Consent Status
Opted Out
Points Balance
176
Current loyalty balance
Lifetime Spend
RM 221
Across 3 visits
Total Visits
3
Since 2026-07-16
Average Order Value
RM 69
Member AOV
Preferred Outlet
OPLUMO Outlet 2
Most visited location
Last Visit
49d
2026-08-21
App Status
Not Installed
OPLUMO App relationship
Member Status
At Risk
Member tier
Membership & rewards
Member member
176 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-08-21 · OPLUMO Outlet 2
Outlet purchase
2026-08-09 · Member activity · RM 51.75
App session
2026-07-28 · OPLUMO Outlet 2
Points credited
2026-07-16 · Member activity · RM 58.65
Win-back campaign delivered
2026-07-04 · OPLUMO Outlet 2
Outlet purchase
2026-06-22 · Member activity · RM 65.55
Points credited
2026-06-10 · OPLUMO Outlet 2
Outlet purchase
2026-05-29 · Member activity · RM 72.45