Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
K2
Kavitha 21305
VM0021305Membermember21305@example.test · +601110021305 · Preferred outlet: OPLUMO Outlet 5
FamilyDelivery
Consent Status
Opted Out
Points Balance
442
Current loyalty balance
Lifetime Spend
RM 553
Across 16 visits
Total Visits
16
Since 2025-08-31
Average Order Value
RM 34
Member AOV
Preferred Outlet
OPLUMO Outlet 5
Most visited location
Last Visit
134d
2026-05-28
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Member tier
Membership & rewards
Member member
442 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-05-28 · OPLUMO Outlet 5
Outlet purchase
2026-05-16 · Member activity · RM 25.50
App session
2026-05-04 · OPLUMO Outlet 5
Points credited
2026-04-22 · Member activity · RM 28.90
Win-back campaign delivered
2026-04-10 · OPLUMO Outlet 5
Outlet purchase
2026-03-29 · Member activity · RM 32.30
Points credited
2026-03-17 · OPLUMO Outlet 5
Outlet purchase
2026-03-05 · Member activity · RM 35.70