Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
H0
Hakim 02120
VM0002120Membermember2120@example.test · +601110002120 · Preferred outlet: OPLUMO Outlet 13
High ValueWeekend
Consent Status
Opted In
Points Balance
477
Current loyalty balance
Lifetime Spend
RM 596
Across 11 visits
Total Visits
11
Since 2025-12-10
Average Order Value
RM 57
Member AOV
Preferred Outlet
OPLUMO Outlet 13
Most visited location
Last Visit
123d
2026-06-08
App Status
Not Installed
OPLUMO App relationship
Member Status
Dormant
Member tier
Membership & rewards
Member member
477 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-06-08 · OPLUMO Outlet 13
Outlet purchase
2026-05-27 · Member activity · RM 42.75
App session
2026-05-15 · OPLUMO Outlet 13
Points credited
2026-05-03 · Member activity · RM 48.45
Win-back campaign delivered
2026-04-21 · OPLUMO Outlet 13
Outlet purchase
2026-04-09 · Member activity · RM 54.15
Points credited
2026-03-28 · OPLUMO Outlet 13
Outlet purchase
2026-03-16 · Member activity · RM 59.85