Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S2
Sarah 21175
VM0021175Goldmember21175@example.test · +601110021175 · Preferred outlet: OPLUMO Outlet 11
Birthday SoonLunch
Consent Status
Opted In
Points Balance
2,630
Current loyalty balance
Lifetime Spend
RM 3,288
Across 32 visits
Total Visits
32
Since 2024-11-01
Average Order Value
RM 131
Member AOV
Preferred Outlet
OPLUMO Outlet 11
Most visited location
Last Visit
149d
2026-05-13
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Gold tier
Membership & rewards
Gold member
2,630 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-05-13 · OPLUMO Outlet 11
Outlet purchase
2026-05-01 · Member activity · RM 98.25
App session
2026-04-19 · OPLUMO Outlet 11
Points credited
2026-04-07 · Member activity · RM 111.35
Win-back campaign delivered
2026-03-26 · OPLUMO Outlet 11
Outlet purchase
2026-03-14 · Member activity · RM 124.45
Points credited
2026-03-02 · OPLUMO Outlet 11
Outlet purchase
2026-02-18 · Member activity · RM 137.55