Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
ML
Mei Ling 21039
VM0021039Silvermember21039@example.test · +601110021039 · Preferred outlet: OPLUMO Outlet 11
Birthday SoonLunch
Consent Status
Opted In
Points Balance
1,502
Current loyalty balance
Lifetime Spend
RM 1,878
Across 18 visits
Total Visits
18
Since 2025-11-28
Average Order Value
RM 137
Member AOV
Preferred Outlet
OPLUMO Outlet 11
Most visited location
Last Visit
9d
2026-09-30
App Status
Installed
OPLUMO App relationship
Member Status
Active
Silver tier
Membership & rewards
Silver member
1,502 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NotePrefers weekend visits
Recent activity
Member timeline
Win-back campaign delivered
2026-09-30 · OPLUMO Outlet 11
Outlet purchase
2026-09-18 · Member activity · RM 102.75
App session
2026-09-06 · OPLUMO Outlet 11
Points credited
2026-08-25 · Member activity · RM 116.45
Win-back campaign delivered
2026-08-13 · OPLUMO Outlet 11
Outlet purchase
2026-08-01 · Member activity · RM 130.15
Points credited
2026-07-20 · OPLUMO Outlet 11
Outlet purchase
2026-07-08 · Member activity · RM 143.85