Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
J2
Jason 21034
VM0021034Silvermember21034@example.test · +601110021034 · Preferred outlet: OPLUMO Outlet 6
LunchNew Joiner
Consent Status
Opted In
Points Balance
1,018
Current loyalty balance
Lifetime Spend
RM 1,274
Across 25 visits
Total Visits
25
Since 2025-06-14
Average Order Value
RM 57
Member AOV
Preferred Outlet
OPLUMO Outlet 6
Most visited location
Last Visit
50d
2026-08-20
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Silver tier
Membership & rewards
Silver member
1,018 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-08-20 · OPLUMO Outlet 6
Outlet purchase
2026-08-08 · Member activity · RM 42.75
App session
2026-07-27 · OPLUMO Outlet 6
Points credited
2026-07-15 · Member activity · RM 48.45
Win-back campaign delivered
2026-07-03 · OPLUMO Outlet 6
Outlet purchase
2026-06-21 · Member activity · RM 54.15
Points credited
2026-06-09 · OPLUMO Outlet 6
Outlet purchase
2026-05-28 · Member activity · RM 59.85