Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
WJ
Wei Jian 21014
VM0021014Membermember21014@example.test · +601110021014 · Preferred outlet: OPLUMO Outlet 3
App UserFamily
Consent Status
Opted In
Points Balance
943
Current loyalty balance
Lifetime Spend
RM 1,180
Across 29 visits
Total Visits
29
Since 2025-01-10
Average Order Value
RM 43
Member AOV
Preferred Outlet
OPLUMO Outlet 3
Most visited location
Last Visit
133d
2026-05-29
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Member tier
Membership & rewards
Member member
943 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-05-29 · OPLUMO Outlet 3
Outlet purchase
2026-05-17 · Member activity · RM 32.25
App session
2026-05-05 · OPLUMO Outlet 3
Points credited
2026-04-23 · Member activity · RM 36.55
Win-back campaign delivered
2026-04-11 · OPLUMO Outlet 3
Outlet purchase
2026-03-30 · Member activity · RM 40.85
Points credited
2026-03-18 · OPLUMO Outlet 3
Outlet purchase
2026-03-06 · Member activity · RM 45.15