Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
N2
Nurul 20973
VM0020973Goldmember20973@example.test · +601110020973 · Preferred outlet: OPLUMO Outlet 13
New JoinerHigh Value
Consent Status
Opted In
Points Balance
3,185
Current loyalty balance
Lifetime Spend
RM 3,981
Across 20 visits
Total Visits
20
Since 2025-06-02
Average Order Value
RM 162
Member AOV
Preferred Outlet
OPLUMO Outlet 13
Most visited location
Last Visit
152d
2026-05-10
App Status
Not Installed
OPLUMO App relationship
Member Status
Dormant
Gold tier
Membership & rewards
Gold member
3,185 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NotePrefers weekend visits
Recent activity
Member timeline
Win-back campaign delivered
2026-05-10 · OPLUMO Outlet 13
Outlet purchase
2026-04-28 · Member activity · RM 121.50
App session
2026-04-16 · OPLUMO Outlet 13
Points credited
2026-04-04 · Member activity · RM 137.70
Win-back campaign delivered
2026-03-23 · OPLUMO Outlet 13
Outlet purchase
2026-03-11 · Member activity · RM 153.90
Points credited
2026-02-27 · OPLUMO Outlet 13
Outlet purchase
2026-02-15 · Member activity · RM 170.10