Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
H2
Hakim 20960
VM0020960Membermember20960@example.test · +601110020960 · Preferred outlet: OPLUMO Outlet 17
High ValueWeekend
Consent Status
Opted Out
Points Balance
747
Current loyalty balance
Lifetime Spend
RM 935
Across 10 visits
Total Visits
10
Since 2026-03-24
Average Order Value
RM 86
Member AOV
Preferred Outlet
OPLUMO Outlet 17
Most visited location
Last Visit
37d
2026-09-02
App Status
Installed
OPLUMO App relationship
Member Status
Active
Member tier
Membership & rewards
Member member
747 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-09-02 · OPLUMO Outlet 17
Outlet purchase
2026-08-21 · Member activity · RM 64.50
App session
2026-08-09 · OPLUMO Outlet 17
Points credited
2026-07-28 · Member activity · RM 73.10
Win-back campaign delivered
2026-07-16 · OPLUMO Outlet 17
Outlet purchase
2026-07-04 · Member activity · RM 81.70
Points credited
2026-06-22 · OPLUMO Outlet 17
Outlet purchase
2026-06-10 · Member activity · RM 90.30