Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
H0
Hakim 02096
VM0002096Silvermember2096@example.test · +601110002096 · Preferred outlet: OPLUMO Outlet 6
High ValueWeekend
Consent Status
Opted Out
Points Balance
1,088
Current loyalty balance
Lifetime Spend
RM 1,360
Across 13 visits
Total Visits
13
Since 2025-11-15
Average Order Value
RM 113
Member AOV
Preferred Outlet
OPLUMO Outlet 6
Most visited location
Last Visit
112d
2026-06-19
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Silver tier
Membership & rewards
Silver member
1,088 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-06-19 · OPLUMO Outlet 6
Outlet purchase
2026-06-07 · Member activity · RM 84.75
App session
2026-05-26 · OPLUMO Outlet 6
Points credited
2026-05-14 · Member activity · RM 96.05
Win-back campaign delivered
2026-05-02 · OPLUMO Outlet 6
Outlet purchase
2026-04-20 · Member activity · RM 107.35
Points credited
2026-04-08 · OPLUMO Outlet 6
Outlet purchase
2026-03-27 · Member activity · RM 118.65