Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S0
Sarah 02095
VM0002095Membermember2095@example.test · +601110002095 · Preferred outlet: OPLUMO Outlet 5
Birthday SoonLunch
Consent Status
Opted In
Points Balance
34
Current loyalty balance
Lifetime Spend
RM 44
Across 2 visits
Total Visits
2
Since 2026-06-04
Average Order Value
RM 26
Member AOV
Preferred Outlet
OPLUMO Outlet 5
Most visited location
Last Visit
109d
2026-06-22
App Status
Not Installed
OPLUMO App relationship
Member Status
Dormant
Member tier
Membership & rewards
Member member
34 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-06-22 · OPLUMO Outlet 5
Outlet purchase
2026-06-10 · Member activity · RM 19.50
App session
2026-05-29 · OPLUMO Outlet 5
Points credited
2026-05-17 · Member activity · RM 22.10
Win-back campaign delivered
2026-05-05 · OPLUMO Outlet 5
Outlet purchase
2026-04-23 · Member activity · RM 24.70
Points credited
2026-04-11 · OPLUMO Outlet 5
Outlet purchase
2026-03-30 · Member activity · RM 27.30