Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
H2
Hakim 20936
VM0020936Silvermember20936@example.test · +601110020936 · Preferred outlet: OPLUMO Outlet 10
High ValueWeekend
Consent Status
Opted In
Points Balance
1,199
Current loyalty balance
Lifetime Spend
RM 1,499
Across 39 visits
Total Visits
39
Since 2024-10-14
Average Order Value
RM 42
Member AOV
Preferred Outlet
OPLUMO Outlet 10
Most visited location
Last Visit
41d
2026-08-29
App Status
Not Installed
OPLUMO App relationship
Member Status
Active
Silver tier
Membership & rewards
Silver member
1,199 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-08-29 · OPLUMO Outlet 10
Outlet purchase
2026-08-17 · Member activity · RM 31.50
App session
2026-08-05 · OPLUMO Outlet 10
Points credited
2026-07-24 · Member activity · RM 35.70
Win-back campaign delivered
2026-07-12 · OPLUMO Outlet 10
Outlet purchase
2026-06-30 · Member activity · RM 39.90
Points credited
2026-06-18 · OPLUMO Outlet 10
Outlet purchase
2026-06-06 · Member activity · RM 44.10