Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
K2
Kavitha 20909
VM0020909Goldmember20909@example.test · +601110020909 · Preferred outlet: OPLUMO Outlet 17
New JoinerHigh Value
Consent Status
Opted In
Points Balance
4,224
Current loyalty balance
Lifetime Spend
RM 5,281
Across 40 visits
Total Visits
40
Since 2024-08-01
Average Order Value
RM 141
Member AOV
Preferred Outlet
OPLUMO Outlet 17
Most visited location
Last Visit
97d
2026-07-04
App Status
Not Installed
OPLUMO App relationship
Member Status
Dormant
Gold tier
Membership & rewards
Gold member
4,224 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-07-04 · OPLUMO Outlet 17
Outlet purchase
2026-06-22 · Member activity · RM 105.75
App session
2026-06-10 · OPLUMO Outlet 17
Points credited
2026-05-29 · Member activity · RM 119.85
Win-back campaign delivered
2026-05-17 · OPLUMO Outlet 17
Outlet purchase
2026-05-05 · Member activity · RM 133.95
Points credited
2026-04-23 · OPLUMO Outlet 17
Outlet purchase
2026-04-11 · Member activity · RM 148.05