Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
H2
Hakim 20840
VM0020840Membermember20840@example.test · +601110020840 · Preferred outlet: OPLUMO Outlet 16
High ValueWeekend
Consent Status
Opted Out
Points Balance
166
Current loyalty balance
Lifetime Spend
RM 208
Across 6 visits
Total Visits
6
Since 2026-03-08
Average Order Value
RM 33
Member AOV
Preferred Outlet
OPLUMO Outlet 16
Most visited location
Last Visit
125d
2026-06-06
App Status
Not Installed
OPLUMO App relationship
Member Status
Dormant
Member tier
Membership & rewards
Member member
166 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-06-06 · OPLUMO Outlet 16
Outlet purchase
2026-05-25 · Member activity · RM 24.75
App session
2026-05-13 · OPLUMO Outlet 16
Points credited
2026-05-01 · Member activity · RM 28.05
Win-back campaign delivered
2026-04-19 · OPLUMO Outlet 16
Outlet purchase
2026-04-07 · Member activity · RM 31.35
Points credited
2026-03-26 · OPLUMO Outlet 16
Outlet purchase
2026-03-14 · Member activity · RM 34.65