Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S2
Siti 20785
VM0020785Silvermember20785@example.test · +601110020785 · Preferred outlet: OPLUMO Outlet 12
FamilyDelivery
Consent Status
Opted Out
Points Balance
2,071
Current loyalty balance
Lifetime Spend
RM 2,590
Across 25 visits
Total Visits
25
Since 2025-04-28
Average Order Value
RM 100
Member AOV
Preferred Outlet
OPLUMO Outlet 12
Most visited location
Last Visit
97d
2026-07-04
App Status
Not Installed
OPLUMO App relationship
Member Status
Dormant
Silver tier
Membership & rewards
Silver member
2,071 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-07-04 · OPLUMO Outlet 12
Outlet purchase
2026-06-22 · Member activity · RM 75.00
App session
2026-06-10 · OPLUMO Outlet 12
Points credited
2026-05-29 · Member activity · RM 85.00
Win-back campaign delivered
2026-05-17 · OPLUMO Outlet 12
Outlet purchase
2026-05-05 · Member activity · RM 95.00
Points credited
2026-04-23 · OPLUMO Outlet 12
Outlet purchase
2026-04-11 · Member activity · RM 105.00