Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
H0
Hakim 02072
VM0002072Goldmember2072@example.test · +601110002072 · Preferred outlet: OPLUMO Outlet 16
High ValueWeekend
Consent Status
Opted In
Points Balance
3,827
Current loyalty balance
Lifetime Spend
RM 4,784
Across 38 visits
Total Visits
38
Since 2024-11-21
Average Order Value
RM 112
Member AOV
Preferred Outlet
OPLUMO Outlet 16
Most visited location
Last Visit
21d
2026-09-18
App Status
Installed
OPLUMO App relationship
Member Status
Active
Gold tier
Membership & rewards
Gold member
3,827 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-09-18 · OPLUMO Outlet 16
Outlet purchase
2026-09-06 · Member activity · RM 84.00
App session
2026-08-25 · OPLUMO Outlet 16
Points credited
2026-08-13 · Member activity · RM 95.20
Win-back campaign delivered
2026-08-01 · OPLUMO Outlet 16
Outlet purchase
2026-07-20 · Member activity · RM 106.40
Points credited
2026-07-08 · OPLUMO Outlet 16
Outlet purchase
2026-06-26 · Member activity · RM 117.60