Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S2
Siti 20689
VM0020689Membermember20689@example.test · +601110020689 · Preferred outlet: OPLUMO Outlet 1
FamilyDelivery
Consent Status
Opted Out
Points Balance
956
Current loyalty balance
Lifetime Spend
RM 1,195
Across 10 visits
Total Visits
10
Since 2026-02-12
Average Order Value
RM 111
Member AOV
Preferred Outlet
OPLUMO Outlet 1
Most visited location
Last Visit
77d
2026-07-24
App Status
Not Installed
OPLUMO App relationship
Member Status
At Risk
Member tier
Membership & rewards
Member member
956 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-07-24 · OPLUMO Outlet 1
Outlet purchase
2026-07-12 · Member activity · RM 83.25
App session
2026-06-30 · OPLUMO Outlet 1
Points credited
2026-06-18 · Member activity · RM 94.35
Win-back campaign delivered
2026-06-06 · OPLUMO Outlet 1
Outlet purchase
2026-05-25 · Member activity · RM 105.45
Points credited
2026-05-13 · OPLUMO Outlet 1
Outlet purchase
2026-05-01 · Member activity · RM 116.55