Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
A2
Aiman 20676
VM0020676Silvermember20676@example.test · +601110020676 · Preferred outlet: OPLUMO Outlet 5
DeliveryBirthday Soon
Consent Status
Opted In
Points Balance
1,975
Current loyalty balance
Lifetime Spend
RM 2,470
Across 20 visits
Total Visits
20
Since 2025-09-04
Average Order Value
RM 105
Member AOV
Preferred Outlet
OPLUMO Outlet 5
Most visited location
Last Visit
58d
2026-08-12
App Status
Not Installed
OPLUMO App relationship
Member Status
At Risk
Silver tier
Membership & rewards
Silver member
1,975 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NotePrefers weekend visits
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-08-12 · OPLUMO Outlet 5
Outlet purchase
2026-07-31 · Member activity · RM 78.75
App session
2026-07-19 · OPLUMO Outlet 5
Points credited
2026-07-07 · Member activity · RM 89.25
Win-back campaign delivered
2026-06-25 · OPLUMO Outlet 5
Outlet purchase
2026-06-13 · Member activity · RM 99.75
Points credited
2026-06-01 · OPLUMO Outlet 5
Outlet purchase
2026-05-20 · Member activity · RM 110.25