Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
A2
Arun 20656
VM0020656Goldmember20656@example.test · +601110020656 · Preferred outlet: OPLUMO Outlet 2
High ValueWeekend
Consent Status
Opted In
Points Balance
4,359
Current loyalty balance
Lifetime Spend
RM 5,449
Across 32 visits
Total Visits
32
Since 2025-02-21
Average Order Value
RM 179
Member AOV
Preferred Outlet
OPLUMO Outlet 2
Most visited location
Last Visit
37d
2026-09-02
App Status
Installed
OPLUMO App relationship
Member Status
Active
Gold tier
Membership & rewards
Gold member
4,359 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-09-02 · OPLUMO Outlet 2
Outlet purchase
2026-08-21 · Member activity · RM 134.25
App session
2026-08-09 · OPLUMO Outlet 2
Points credited
2026-07-28 · Member activity · RM 152.15
Win-back campaign delivered
2026-07-16 · OPLUMO Outlet 2
Outlet purchase
2026-07-04 · Member activity · RM 170.05
Points credited
2026-06-22 · OPLUMO Outlet 2
Outlet purchase
2026-06-10 · Member activity · RM 187.95