Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
J2
Jason 20650
VM0020650Platinummember20650@example.test · +601110020650 · Preferred outlet: OPLUMO Outlet 13
LunchNew Joiner
Consent Status
Opted Out
Points Balance
4,891
Current loyalty balance
Lifetime Spend
RM 6,114
Across 31 visits
Total Visits
31
Since 2025-02-07
Average Order Value
RM 163
Member AOV
Preferred Outlet
OPLUMO Outlet 13
Most visited location
Last Visit
69d
2026-08-01
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Platinum tier
Membership & rewards
Platinum member
4,891 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-08-01 · OPLUMO Outlet 13
Outlet purchase
2026-07-20 · Member activity · RM 122.25
App session
2026-07-08 · OPLUMO Outlet 13
Points credited
2026-06-26 · Member activity · RM 138.55
Win-back campaign delivered
2026-06-14 · OPLUMO Outlet 13
Outlet purchase
2026-06-02 · Member activity · RM 154.85
Points credited
2026-05-21 · OPLUMO Outlet 13
Outlet purchase
2026-05-09 · Member activity · RM 171.15