Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S0
Siti 02065
VM0002065Goldmember2065@example.test · +601110002065 · Preferred outlet: OPLUMO Outlet 9
FamilyDelivery
Consent Status
Opted In
Points Balance
3,011
Current loyalty balance
Lifetime Spend
RM 3,764
Across 21 visits
Total Visits
21
Since 2025-05-12
Average Order Value
RM 173
Member AOV
Preferred Outlet
OPLUMO Outlet 9
Most visited location
Last Visit
155d
2026-05-07
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Gold tier
Membership & rewards
Gold member
3,011 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-05-07 · OPLUMO Outlet 9
Outlet purchase
2026-04-25 · Member activity · RM 129.75
App session
2026-04-13 · OPLUMO Outlet 9
Points credited
2026-04-01 · Member activity · RM 147.05
Win-back campaign delivered
2026-03-20 · OPLUMO Outlet 9
Outlet purchase
2026-03-08 · Member activity · RM 164.35
Points credited
2026-02-24 · OPLUMO Outlet 9
Outlet purchase
2026-02-12 · Member activity · RM 181.65