Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
ML
Mei Ling 20643
VM0020643Membermember20643@example.test · +601110020643 · Preferred outlet: OPLUMO Outlet 6
WeekendApp User
Consent Status
Opted In
Points Balance
732
Current loyalty balance
Lifetime Spend
RM 916
Across 7 visits
Total Visits
7
Since 2026-04-06
Average Order Value
RM 144
Member AOV
Preferred Outlet
OPLUMO Outlet 6
Most visited location
Last Visit
78d
2026-07-23
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Member tier
Membership & rewards
Member member
732 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NotePrefers weekend visits
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-07-23 · OPLUMO Outlet 6
Outlet purchase
2026-07-11 · Member activity · RM 108.00
App session
2026-06-29 · OPLUMO Outlet 6
Points credited
2026-06-17 · Member activity · RM 122.40
Win-back campaign delivered
2026-06-05 · OPLUMO Outlet 6
Outlet purchase
2026-05-24 · Member activity · RM 136.80
Points credited
2026-05-12 · OPLUMO Outlet 6
Outlet purchase
2026-04-30 · Member activity · RM 151.20