Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
H2
Hakim 20636
VM0020636Membermember20636@example.test · +601110020636 · Preferred outlet: OPLUMO Outlet 16
DeliveryBirthday Soon
Consent Status
Opted Out
Points Balance
702
Current loyalty balance
Lifetime Spend
RM 878
Across 10 visits
Total Visits
10
Since 2025-12-31
Average Order Value
RM 78
Member AOV
Preferred Outlet
OPLUMO Outlet 16
Most visited location
Last Visit
120d
2026-06-11
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Member tier
Membership & rewards
Member member
702 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-06-11 · OPLUMO Outlet 16
Outlet purchase
2026-05-30 · Member activity · RM 58.50
App session
2026-05-18 · OPLUMO Outlet 16
Points credited
2026-05-06 · Member activity · RM 66.30
Win-back campaign delivered
2026-04-24 · OPLUMO Outlet 16
Outlet purchase
2026-04-12 · Member activity · RM 74.10
Points credited
2026-03-31 · OPLUMO Outlet 16
Outlet purchase
2026-03-19 · Member activity · RM 81.90