Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S2
Sarah 20623
VM0020623Silvermember20623@example.test · +601110020623 · Preferred outlet: OPLUMO Outlet 3
Birthday SoonLunch
Consent Status
Opted In
Points Balance
1,284
Current loyalty balance
Lifetime Spend
RM 1,605
Across 38 visits
Total Visits
38
Since 2024-08-08
Average Order Value
RM 45
Member AOV
Preferred Outlet
OPLUMO Outlet 3
Most visited location
Last Visit
126d
2026-06-05
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Silver tier
Membership & rewards
Silver member
1,284 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-06-05 · OPLUMO Outlet 3
Outlet purchase
2026-05-24 · Member activity · RM 33.75
App session
2026-05-12 · OPLUMO Outlet 3
Points credited
2026-04-30 · Member activity · RM 38.25
Win-back campaign delivered
2026-04-18 · OPLUMO Outlet 3
Outlet purchase
2026-04-06 · Member activity · RM 42.75
Points credited
2026-03-25 · OPLUMO Outlet 3
Outlet purchase
2026-03-13 · Member activity · RM 47.25