Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
WJ
Wei Jian 00206
VM0000206Silvermember206@example.test · +601110000206 · Preferred outlet: OPLUMO Outlet 3
App UserFamily
Consent Status
Opted In
Points Balance
2,062
Current loyalty balance
Lifetime Spend
RM 2,579
Across 37 visits
Total Visits
37
Since 2024-10-13
Average Order Value
RM 68
Member AOV
Preferred Outlet
OPLUMO Outlet 3
Most visited location
Last Visit
78d
2026-07-23
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Silver tier
Membership & rewards
Silver member
2,062 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-07-23 · OPLUMO Outlet 3
Outlet purchase
2026-07-11 · Member activity · RM 51.00
App session
2026-06-29 · OPLUMO Outlet 3
Points credited
2026-06-17 · Member activity · RM 57.80
Win-back campaign delivered
2026-06-05 · OPLUMO Outlet 3
Outlet purchase
2026-05-24 · Member activity · RM 64.60
Points credited
2026-05-12 · OPLUMO Outlet 3
Outlet purchase
2026-04-30 · Member activity · RM 71.40