Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
J2
Jason 20590
VM0020590Platinummember20590@example.test · +601110020590 · Preferred outlet: OPLUMO Outlet 4
App UserFamily
Consent Status
Opted In
Points Balance
4,924
Current loyalty balance
Lifetime Spend
RM 6,155
Across 37 visits
Total Visits
37
Since 2024-08-03
Average Order Value
RM 147
Member AOV
Preferred Outlet
OPLUMO Outlet 4
Most visited location
Last Visit
149d
2026-05-13
App Status
Not Installed
OPLUMO App relationship
Member Status
Dormant
Platinum tier
Membership & rewards
Platinum member
4,924 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-05-13 · OPLUMO Outlet 4
Outlet purchase
2026-05-01 · Member activity · RM 110.25
App session
2026-04-19 · OPLUMO Outlet 4
Points credited
2026-04-07 · Member activity · RM 124.95
Win-back campaign delivered
2026-03-26 · OPLUMO Outlet 4
Outlet purchase
2026-03-14 · Member activity · RM 139.65
Points credited
2026-03-02 · OPLUMO Outlet 4
Outlet purchase
2026-02-18 · Member activity · RM 154.35